Warranty Information

Warranty Information

Active Global products are backed by a limited manufacturer's warranty against any defects up for 12 months from the item receipt date. Defects discovered within the warranty period should be reported to Active Global at shopactiveglobal@gmail.com immediately.

THIS WARRANTY IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

  1. This warranty is only valid for purchase directly bought from Active Global.
  2. This warranty is not transferable, negotiable, or assignable to a third party.
  3. This warranty does not cover damage resulting from:
    • Normal wear and tear
    • Use other than in accordance with the instruction manual
    • An unauthorized disassembly, repair, alteration or modifications
    • Misuse, abuse, negligence or accident howsoever caused
    • Rough handling

Any warranty claims must be supported with reasonable evidence, including proof of date of purchase and receipt date from the logistics company, along with the proof of damage or malfunction of the item. Active Global shall have the final say if an item can be replaced.